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Troubleshooting
If you think something may be wrong with your refrigerator,
you can carry out some easy checks before calling for
service. You may locate the problem, sparing yourself from
inconvenience, saving time and money.
problem
solution
When your appliance
• Check that the power cord is plugged
is not operating
into the power outlet properly and that the
outlet is switched 'ON'.
• Try running another appliance from the
power outlet. If no power is coming from
the outlet you may have blown a fuse or
tripped a circuit of your household power
supply.
• Try adjusting the temperature control to a
slightly "colder" position.
• It is normal for the freezer fan NOT to
operate during the automatic defrost
cycle, or for a short time after the
appliance is switched on.
When there is
Modern refrigerators/freezers with
refrigerator/freezer
increased storage capacity use high
noise
speed compressors. These can provide a
seemingly high level of sound which is quite
normal. Normal operational sounds include:
• Occasional gurgling, similar to water
boiling.
• Air flow noise (air circulates because of a
small fan).
• A popping noise heard during automatic
defrost.
• A clicking noise heard just before
the compressor starts (this is merely
the automatic switching action of
the temperature control, turning the
compressor on or off).
Other strange sounds may mean that
you need to check and take action. For
example, noises may mean that:
• The cabinet is not level.
• The floor is uneven or weak.
• Bottles are badly placed and rattling.
• There are vibrations from an object on top
of or behind or beside the refrigerator.
• The back of the refrigerator cabinet is
touching the wall.
Remember it is quite normal for noise to
seem louder just after the refrigerator starts
operating.
If there are odours
• The interior may need cleaning.
inside the appliance
• Some foods produce odours.
• Some containers and wrapping can cause
odours.
• Ask yourself if the odour started about the
same time you started storing something
unusual.
electrolux refrigeration troubleshooting
When the motor
Your new appliance provides you with large
seems to run more
capacities in both the refrigerator section
than expected
and the separate freezer. It is normal for the
motor to operate frequently. However, to
keep operation to a minimum, check the
following:
• Are doors kept open too long or too
often?
• Are controls set too cold? Refer to page 6
"Controlling temperature".
• Have large amounts of warm food just
recently been stored? Summer, festive
seasons and holidays usually mean a lot
more work for your appliance.
• If the day is hot or the room is very warm,
the appliance will need to run more than
normal.
• The appliance will run more than normal
just after you install it or when it has been
turned off for a long time.
If the temperature in
• Check that the appliance has enough
the refrigerator is too
clearance at the sides, back and top.
warm
Refer to page 2 "Installing your new
appliance".
• Refer to page 6 "Controlling temperature".
• You may have kept the door open too
long or too frequently.
• Food containers or packaging may be
holding a door open.
If the temperature in
• Refer to page 6 "Controlling temperature".
the refrigerator is too
• Increase the temperature to avoid high
cold
energy consumption.
If heavy frosting
Make sure you fully close the freezer and
occurs in the freezer
fridge doors. If the doors are left partly
open a heavy frost will coat the inside of the
freezer. If a frost develops, remove it. Take
care to properly close the doors and the
frost will not reoccur.
If water drips on the
The defrost water tray, (located on the
floor
compressor at the back of the cabinet), may
not be properly positioned, or the drain tube
may not be properly positioned to direct
water into this tray. You may need to pull the
refrigerator away from the wall to check the
tray and tube.
If you still require service
If you have a problem, and the problem persists after you
have made the checks mentioned above, contact your
nearest Electrolux approved Service Centre or the dealer
you bought the refrigerator from. Be ready to quote the
model number, 9-digit PNC and 8-digit serial number, which
is stated on the label inside the refrigerator compartment.