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11 troubleshooting electrolux refrigeration

Troubleshooting

If you think something may be wrong with your refrigerator,

you can carry out some easy checks before calling for

service. You may locate the problem, sparing yourself from

inconvenience, saving time and money.

problem

solution

Refrigerator is not

• C heck that the power cord is plugged

operating

into the power outlet properly and that the

outlet is switched 'ON'.

• T ry running another appliance from the

power outlet. If no power is coming from

the outlet you may have blown a fuse or

tripped a circuit of your household power

supply.

• T ry adjusting the temperature control to a

slightly "colder" position.

• I t is normal for the freezer fan NOT to

operate during the automatic defrost

cycle, or for a short time after the

appliance is switched on.

When there is

Modern refrigerators/freezers with

refrigerator/freezer

increased storage capacity use high

noise

speed compressors. These can provide a

seemingly high level of sound which is quite

normal. Normal operational sounds include:

• O ccasional gurgling, similar to water

boiling.

• A ir flow noise (air circulates because of a

small fan).

• A popping noise heard during automatic

defrost.

• A clicking noise heard just before

the compressor starts (this is just

the automatic switching action of

the temperature control, turning the

compressor on or off).

Other strange sounds may mean that

you need to check and take action. For

example, noises may mean that:

• The cabinet is not level.

• The floor is uneven or weak.

• Bottles are badly placed and rattling.

• T here are vibrations from an object on top

of or behind or beside the refrigerator.

• T he back of the refrigerator cabinet is

touching the wall.

Remember it is quite normal for noise to

seem louder just after the refrigerator

starts operating.

If there are odours

• The interior may need cleaning.

inside the refrigerator

• Some foods produce odours.

• S ome containers and wrapping can

cause odours.

• A sk yourself if the odour started about the

same time you started storing something

unusual.

If the electronic

If no buttons have been pressed for approx.

controls do not

60 seconds there may be a delay of up to

respond.

2 seconds before the display reacts. This is to

prevent accidental changes to settings.

problem

solution

When the motor

Your new refrigerator has a large fridge and

seems to run more

freezer section to keep cool. So it is normal

than expected

to frequently hear the sound of the motor.

However, to keep operation to a minimum

check the following:

• A re doors kept open too long or too often?

• A re controls set too cold? See 'Controlling

the temperature' on pages 4 – 6.

• H ave large amounts of warm food just

recently been stored? Summer, festive

seasons and holidays usually mean a lot

more work for your refrigerator.

• I f the day is hot or the room is very warm,

the refrigerator will need to run more than

normal.

• T he refrigerator will run more that normal just

after you install it or when it has been turned

off for a long time.

If the temperature in

• C heck that the appliance has enough

the refrigerator is too

clearance at the sides, back and top. Refer

warm

to the installation instructions on page 2.

• R efer to 'Controlling the temperature' on

pages 4 – 6.

• Y ou may have kept the door open too long

or too frequently.

• F ood containers or packaging may be

holding a door open.

If the temperature in

• R efer to 'Controlling the temperature' on

the refrigerator is too

pages 4 – 6.

cold

• I ncrease the temperature to avoid high

energy consumption.

If heavy frosting

Make sure you fully close the freezer and

occurs in the freezer

fridge doors. If the doors are left open, a

heavy frost will coat the inside of the freezer.

If a frost develops, remove it and take care to

properly close the doors.

If water drips on the

The defrost water tray, (located at the back

floor

or underneath of the cabinet) may not be

properly positioned, or the drain tube may

not be properly positioned to direct water into

this tray. You may need to pull the refrigerator

away from the wall to check the tray and tube.

Fridge does not exit

Turn appliance off at the power point. Leave

vacation mode

off for three (3) minutes for the memory to

clear, then turn back on.

If the doors will not

• C heck whether the top of the refrigerator is

tilted back 10-15mm to allowthe doors to

self close.

• C heck whether something is holding the

door open.

It is normal for the freezer door to momentarily

open and re-close, when the food storage

compartment door is closed. If the freezer

door stays open, it indicates that the

refrigerator needs to be tilted backwards a

little further. If you call a service person to solve

this problem you will be charged for the cost

of the service call, this is not a warranty fault.

If you still require service

If you have a problem, and the problem persists after you

have made the checks mentioned above, contact your

nearest Electrolux approved Service Centre or the dealer

you bought the refrigerator from. Be ready to quote the

model number, 9-digit PNC and 8-digit serial number, which

is stated on the label inside the refrigerator compartment.