- ページ 17

変調器 DRAKE SDE24のPDF 取扱説明書をオンラインで閲覧またはダウンロードできます。DRAKE SDE24 19 ページ。 Hybrid qam modulator; digital tuner and demodulator module; encoder module; asi input module
DRAKE SDE24 にも：取扱説明書 (18 ページ)

ページを印刷する

SERVICE INFORMATION

You may contact the R.L. DRAKE Service Department for

additional information or assistance by calling

+1 (937) 746-6990, Monday through Friday, between

8:00 A.M. and 4:00 P.M. Eastern Time, except on holidays.

You may also contact the R.L. DRAKE Service Department by

E-mail at the following address:

[email protected]

or by Telefax:

+1 (937) 806-1576.

IF YOU NEED TO CALL FOR HELP

Call our Customer Service/Technical Support line at

+1 (937) 746-6990 between 8:00 A.M. and 4:00 P.M.

Eastern Time, weekdays. Please have the unit's serial

number available. We will also need to know the specifics

of any other equipment connected to the unit.

When calling, please have the unit up and running, near

the phone if possible. Our technician(s) will likely ask

certain questions to aid in diagnosis of the problem. Also,

have a voltmeter handy, if possible.

R.L. DRAKE also provides technical assistance by

e-mail: [email protected]

or by Telefax: +1 (937) 806-1576.

Many of the products that are sent to us for repair are in

perfect working order when we receive them. For these

units, there is a standard checkout fee that you will be

charged. Please perform whatever steps are applicable

from the installation sections of the Owner's Manual

before calling or writing—this could save unnecessary

phone charges. Please do not return the unit without

contacting R.L. DRAKE first: it is preferred to help

troubleshoot the problem over the phone (or by mail) first,

saving you both time and money.

Inside the carton, enclose a note with your name, ad-

dress, daytime phone number, and a description of the

unit's problem.

The unit must be sent to the following address:

Service Department

R.L. DRAKE LLC

230 Industrial Drive

Franklin, Ohio 45005 U.S.A.

Be sure to include your street address which will be

needed for UPS return. UPS Surface (Brown Label) takes

7-10 days to reach us depending on your location, Blue

takes 2-3 days.

Service / If You Need To Call For Help

Should you want to return your unit for service, package

the unit carefully using the original carton or other suitable

container.

Write your return address clearly on the shipping carton

and on an enclosed cover letter describing the service

required, symptoms or problems. Also include your

daytime telephone number and a copy of your proof of

purchase.

The unit will be serviced under the terms of the

R.L. DRAKE LLC Limited Warranty and returned

to you.

Red is an overnight service. Send the unit in a way that it

can be traced if we can't verify receipt of shipment. We

suggest UPS or insured postal shipment.

If the unit is still under the original owner's warranty,

R.L. DRAKE will pay the cost of the return shipment to

you. Our return shipping policy is that we will return it UPS

Brown if received Brown or by US Mail, it will be returned

Blue if received Blue or Red—or it will be returned

however you prefer if you furnish the return cost for the

method you select.

If the unit is out of warranty, use one of the following

methods for return shipment:

1) You designate billing to American Express, VISA,

MasterCard or Discover card;

2) You prepay the service charges with a personal check,

3) You specify some other method of return and payment.

When calling, the technician can estimate the repair

charges for you over the phone. This is another good

reason to call before sending a unit in for repair.

Typically, equipment is repaired in five to ten working days

after it arrives at R.L. DRAKE if we have all the facts. If we

must call you, it may take longer. R.L. DRAKE is not

responsible for damage caused by lightning, nonprofes-

sional alterations, "acts of God" , shipping damage, poor

storage/handling, etc. R.L. DRAKE will make note of any

shipping damage upon receipt.

You will need to send proof of purchase to receive

warranty service. Typically, a copy of the invoice from an

R.L. DRAKE dealer will suffice. The warranty is for the

original owner only and is not transferable.