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Customer service

4Customer service

O ur after-sales service is there for you if your appliance

C u s t o m e r s e r v i c e

needs to be repaired. We will always find an

appropriate solution, also in order to avoid after-sales

personnel having to make unnecessary visits.

Please quote the E number (product number) and the

FD number (production number) of your appliance

when contacting the after-sales service.

The rating plate bearing these numbers can be found:

On the appliance certificate.

■

On the lower section of the hob.

■

The E-number can also be found on the glass surface

of the hob. You can check the customer index (KI) and

FD number by going to the basic settings. Look up

section~ "Basic settings" for this.

Please note that a visit from an after-sales service

engineer is not free of charge in the event of misuse of

the appliance, even during the warranty period.

Please find the contact data of all countries in the

enclosed customer service list.

To book an engineer visit and product advice

0344 892 8979

Calls charged at local or mobile rate.

01450 2655

0.03 € per minute at peak. Off peak 0.0088 €

per minute.

Rely on the professionalism of the manufacturer. You

can therefore be sure that the repair is carried out by

trained service technicians who carry original spare

parts for your appliances.