en-us Disposal
9.4 Cleaning
Question
How can I clean the cook-
top?
10 Disposal
Disposal
Find out here how to dispose of old appliances correctly.
Disposal
10.1 Disposal of your old appliance
Environmentally compatible disposal allows valuable raw
materials to be recycled.
Dispose of the appliance in an environmentally respon-
▶
sible manner.
Information about current disposal methods can be ob-
tained from your specialist dealer or local authority.
11 Customer service
Customer service
If you have any questions on use, are unable to eliminate
Customer service
an issue in the appliance yourself, or the appliance needs
to be repaired, please contact our Customer Service.
We will work to find an appropriate solution for you thereby
avoiding unnecessary visits by a service provider.
With any warranty repair, we will make sure your appli-
ance is repaired by a trained authorized service provider
using genuine replacement parts. We use only genuine re-
placement parts for all repairs.
Detailed information on the warranty period and terms of
warranty can be found in the Statement of Limited Product
Warranty, from your retailer, or on our website.
If you contact the Customer Service, you will require the
model number (E-Nr.) and the production number (FD) of
your appliance.
USA:
1-800-944-2904
www.bosch-home.com/us/owner-support/get-support
www.bosch-home.com/us/shop
CA:
1-800-944-2904
www.bosch-home.ca/en/service/get-support
www.bosch-home.ca/en/service/cleaners-and-accessories
11.1 Model number (E-Nr.) and production
number (FD)
You can find the model number (E-Nr.) and the production
number (FD) on the appliance's rating plate.
The rating plate can be found:
¡ On the appliance certificate.
¡ on the underside of the cooktop.
The model number (E-Nr.) can also be found on the glass
ceramic. You can also display the customer service index
(KI) and the production number (FD) in the Basic settings
→ Page 13 .
Making a note of your appliance's details and the Cus-
tomer Service telephone number will enable you to find
them again quickly.
20
Answer
¡ You can achieve the best results by using special glass-ceramic cleaning products.
Do not use harsh or abrasive cleaning products, dishwater detergent (concentrated) or
scouring pads.
You can find more information about this under
→ "Cleaning and maintenance", Page 14 .
11.2 Rating plate location
Refer to this section to see where the rating plate of your
appliance is located.
¡ on the underside of the appliance
¡ in the appliance pass
¡ You can also check the Customer Service Index (CSI)
and the FD number in the basic settings.
→ "Changing the basic settings", Page 14
12 STATEMENT OF LIMITED
STATEMENT OF LIMITED PRODUCT WARRANTY
PRODUCT WARRANTY
STATEMENT OF LIMITED PRODUCT WARRANTY
12.1 What this warranty covers & Who it ap-
plies to
The limited warranty provided by BSH Home Appliances
("Bosch") in this Statement of Limited Product Warranty
applies only to the Bosch appliance sold to you ("Prod-
uct"), provided that the Product was purchased:
¡ For your normal, household (non-commercial) use, and
has in fact at all times only been used for normal house-
hold purposes.
¡ New at retail (not a display, "as is", or previously re-
turned model), and not for resale, or commercial use.
¡ Within the United States or Canada, and has at all times
remained within the country of original purchase.
The warranties stated herein apply to the original pur-
chaser of the product warranted herein and to each suc-
ceeding owner of the product purchased for ordinary home
use during the term of the warranty.
Please make sure to return your registration card; while
not necessary to effectuate warranty coverage, it is the
best way for Bosch to notify you in the unlikely event of a
safety notice or product recall.
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