- ページ 17

電話 BCS Vertical Edge 100のPDF クイック・リファレンス・マニュアルをオンラインで閲覧またはダウンロードできます。BCS Vertical Edge 100 20 ページ。

NOTE

Check with your phone System Administrator regarding any company-established

greeting formats.

If you do not record and activate a primary greeting, the system will play a pre-defined,

default greeting.

If you only have one greeting recorded it will automatically be the "active" greeting.

Review Greetings - Once you review your greetings, you can make them active, change them,

and/or delete them.

Log into your account.

Press 4 to access Greetings and hear the currently active greeting.

From the Greetings Menu

Press 1 to replay the current greeting.

Press 2 to skip to the next greeting. +

Press 3 to make the current greeting active. +

Press 4 to re-record an existing greeting, then press to complete and save it.

Press 6 to record/add a new greeting, then press to complete and save it.

Press 7 to delete the current greeting.

+This setting applies if you have two or more greetings recorded.

SETTING STATUS COMMANDS

1. Log into your account.

2. Press 6 to access Account Preferences.

3. Press 1 to access Status Commands and hear the currently set status.

4. Use the following Status options as needed.

From the Status Commands menu:

Press 1 to set your status to Available.

Press 2 to set your status to Do Not Disturb.

Press 3 to set your status to In a Meeting.

Press 4 to set your status to Out of the Office.

Press 5 to set your status to On Vacation.

Press 6 to set your status to Available (Queue only). ++

Press 7 to set your status to Available (non-Queue). ++

Press 8 to set your status to On Break. ++

++ These options are only available to you if you are a member of a call center queue.