en Cleaning and servicing
15.1 Setting up Home Connect
Requirements
¡ The appliance is connected to the power supply and
is switched on.
¡ You have a mobile device with a current version of
the iOS or Android operating system, e.g. a smart-
phone.
¡ The mobile device and the appliance are within
range of your home network's Wi-Fi signal.
Download the Home Connect app.
1.
Open the Home Connect app and scan the follow-
2.
ing QR code.
Follow the instructions in the Home Connect app.
3.
15.2 Software update
Your appliance's software can be updated using the
software update function, e.g. for the purposes of op-
timisation, troubleshooting or security updates.
To do this, you must be a registered Home Con-
nect user, have installed the app on your mobile device
and be connected to the Home Connect server.
As soon as a software update is available, you will be
informed via the Home Connect app and will be able to
start the software update via the app. Once the update
has been successfully downloaded, you can start in-
stalling it via the Home Connect app if you are in your
home network (Wi-Fi). The Home Connect app informs
you once installation is successful.
16 Cleaning and servicing
To keep your appliance working efficiently for a long
time, it is important to clean and maintain it carefully.
16.1 Cleaning products
You can obtain suitable cleaning products from after-
sales service or the online shop.
ATTENTION!
Unsuitable cleaning products may damage the sur-
faces of the appliance.
Do not use harsh or abrasive detergents.
▶
Do not use cleaning products with a high alcohol
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content.
12
Notes
¡ The software update consists of two steps.
– The first step is the download.
– The second step is the installation on your appli-
ance.
¡ You can continue to use your appliance as normal
while updates are downloading. Depending on your
personal settings in the app, software updates can
also be set to download automatically.
¡ Installation takes a few minutes. You cannot use
your appliance during installation.
¡ We recommend that you install security updates as
soon as possible.
15.3 Remote diagnostics
Customer Service can use Remote Diagnostics to ac-
cess your appliance if you contact them, have your ap-
pliance connected to the Home Connect server and if
Remote Diagnostics is available in the country in which
you are using the appliance.
Tip: For further information and details about the avail-
ability of Remote Diagnostics in your country, please
visit the service/support section of your local website:
www.home-connect.com.
15.4 Data protection
Please see the information on data protection.
The first time your appliance is registered on a home
network connected to the Internet, your appliance will
transmit the following types of data to the
Home Connect server (initial registration):
¡ Unique appliance identification (consisting of appli-
ance codes as well as the MAC address of the Wi-Fi
communication module installed).
¡ Security certificate of the Wi-Fi communication mod-
ule (to ensure a secure data connection).
¡ The current software and hardware version of your
appliance.
¡ Status of any previous reset to factory settings.
This initial registration prepares the Home Connect
functions for use and is only required when you want to
use the Home Connect functions for the first time.
Note: Please note that the Home Connect functions
can only be utilised with the Home Connect app. In-
formation on data protection can be retrieved in the
Home Connect app.
Do not use hard scouring pads or cleaning
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sponges.
Only use glass cleaners, glass scrapers or stainless
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steel care products if recommended in the cleaning
instructions for the relevant part.
Wash sponge cloths thoroughly before use.
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16.2 Cleaning the appliance
WARNING ‒ Risk of electric shock!
An ingress of moisture can cause an electric shock.
Do not use steam- or high-pressure cleaners to
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clean the appliance.
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