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en Cleaning and servicing
14.5 Remote diagnostics
Customer Service can use Remote Diagnostics to ac-
cess your appliance if you contact them, have your ap-
pliance connected to the Home Connect server and if
Remote Diagnostics is available in the country in which
you are using the appliance.
Tip: For further information and details about the avail-
ability of Remote Diagnostics in your country, please
visit the service/support section of your local website:
www.home-connect.com
14.6 Data protection
Please see the information on data protection.
The first time your appliance is registered on a home
network connected to the Internet, your appliance will
transmit the following types of data to the
Home Connect server (initial registration):
¡ Unique appliance identification (consisting of appli-
ance codes as well as the MAC address of the Wi-Fi
communication module installed).
15 Cleaning and servicing
To keep your appliance working efficiently for a long
time, it is important to clean and maintain it carefully.
15.1 Cleaning products
In order to avoid damaging the various oven surfaces
on the appliance, do not use unsuitable cleaning
products.
WARNING ‒ Risk of electric shock!
An ingress of moisture can cause an electric shock.
Do not use steam- or high-pressure cleaners to
▶
clean the appliance.
ATTENTION!
Unsuitable cleaning products may damage the sur-
faces of the appliance.
Do not use harsh or abrasive cleaning products.
▶
Suitable cleaning agents
Only use cleaning products that are suitable for the dif-
ferent surfaces on your appliance.
Appliance front
Surface
Suitable cleaning agents Information
Stainless steel
¡ Hot soapy water
¡ Special stainless steel
Plastic or painted
¡ Hot soapy water
surfaces
E.g. control panel
20
cleaning products
suitable for hot sur-
faces
¡ Security certificate of the Wi-Fi communication mod-
ule (to ensure a secure data connection).
¡ The current software and hardware version of your
appliance.
¡ Status of any previous reset to factory settings.
This initial registration prepares the Home Connect
functions for use and is only required when you want to
use the Home Connect functions for the first time.
Note: Please note that the Home Connect functions
can only be utilised with the Home Connect app. In-
formation on data protection can be retrieved in the
Home Connect app.
Do not use cleaning products with a high alcohol
▶
content.
Do not use hard scouring pads or cleaning
▶
sponges.
Do not use any special cleaners for cleaning the ap-
▶
pliance while it is hot.
Using oven cleaner in a hot cooking compartment
damages the enamel.
Never use oven cleaner in the cooking compartment
▶
when it is still warm.
Remove all food remnants from the cooking com-
▶
partment and the appliance door before you next
heat up the appliance.
New sponge cloths contain residues from production.
Wash new sponge cloths thoroughly before use.
▶
Follow the instructions on cleaning the appliance.
→ "Cleaning the appliance", Page 21
To prevent corrosion, remove any patches of limescale, grease,
starch or albumin (e.g. egg white) on stainless steel surfaces imme-
diately.
Apply a thin layer of the stainless steel cleaning product with a soft
cloth.
Do not use glass cleaner or a glass scraper.