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Symptom

The door will not open

Spinning starts late or the machine

does not spin

The machine makes an unusual

noise

No water is visible in the drum

Service & Spare Parts

In the event of your appliance requiring service, or if

you wish to purchase spare parts, please contact your

local Electrolux Service Force Centre by telephoning:

0870 5 929929

Your telephone call will be automatically routed to the

Service Force Centre covering your post code area.

For the address of your local Service Force Centre and

further information about Service Force, please visit the

website at www.serviceforce.co.uk.

Before calling out an engineer, please ensure you have

read the details under the heading "Something Not

Working".

When you contact the Service Force Centre you will

need to give the following details:

1. Your name, address and post code

2. Your telephone number

3. Clear and concise details of fault

4. The model and serial number of the appliance (found

on the rating plate - see picture).

5. The purchase date

Possible causes

The programme is still running.

The door lock has not yet released.

Water in the tub: the door cannot be opened if water is present in the

tub.

The electronic unbalance detection device has cut in because the

laundry is not evenly distributed in the drum. The laundry is

redistributed by reverse rotation of the drum. This may happen several

times before the unbalance disappears and normal spinning can resume.

If, after 10 minutes, the laundry is still not evenly distributed in the

drum, the machine will not spin. In this case, redistribute the load

manually and reselect the spin programme.

The machine is fitted with a type of motor which makes an unusual

noise compared with other traditional motors. This new motor ensures

a softer start and more even distribution of the laundry in the drum

when spinning, as well as increased stability of the machine.

Machines based on modern technology operate very economically

using very little water without affecting performance.

Customer Care

For general enquiries concerning your Electrolux

appliance or for further information on Electrolux

products, please contact our Customer Care Department

by letter or telephone at the address below or visit our

website at www.electrolux.co.uk:

Customer Care Department

Electrolux

55-77 High Street

Slough

Berkshire

SL1 1DZ

Tel 08705 950950*

* calls to this number may be recorded for training

purposes.