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Troubleshooting Tips

If you have a general question, or encounter problems with your

card, please review this information completely. Further

troubleshooting information can be found on the ATI Technical

Support website at www.ati.com.

Use Apple

System Profiler found in the Utilities folder, to

generate a report outlining your system configuration.

Solutions to Common Problems

Why can't I get a resolution higher than 800x600?

If the monitor is connected to the VGA monitor port on your

ATI Graphics Accelerator...

•

go to the Display control panel found in System

Preferences in Mac OS X or Monitors control panel in OS

9. This control panel allows you to change to a higher

resolution supported by your monitor.

I have a monitor with three BNC connectors. Why won't it

work with my ATI Graphics Accelerator?

•

Monitors that only have three BNC connectors require a

synchronization ("sync") signal to be sent down the green

line. This is called Sync-on-Green (SOG). ATI Graphics

Accelerators do not output a SOG signal. Adapters are

available for your Mac OS computer to convert the separate

sync signal from the ATI card to a SOG signal for the

monitor. Check with your local Apple

for availability of SOG adapters.

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