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Rectifying minor faults yourself
Before calling After-sales Service:
Check whether you can rectify the fault yourself by using the notes below.
You must pay the cost of the After-sales Service call out – even during the guarantee period.
Problem
Appliance is not cooling/
freezing.
The lighting is not working.
The refrigeration unit switches
on with increasing frequency
and for longer periods.
The fridge compartment/
freezer compartment is too
warm.
The fridge compartment/
freezer compartment is too
cold.
The (LED) lighting does not
work.
Unpleasant smells are
noticeable.
In the appliance a layer of ice
is forming.
The appliance door can only
be closed with difficulty.
After a cooler temperature was
set, the cooling machine does
not switch on immediately.
On the appliance bottom or on
the trays, water has
accumulated.
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Possible cause
Power cut.
Circuit-breaker is switched off.
Power plug not properly plugged in.
The appliance door is being opened
frequently.
The ventilation openings are covered. Remove any obstructions.
Placing large quantities of food in the
appliance.
The temperature setting is too low.
The appliance is too close to a heat
source or the ambient temperature is
too warm.
The appliance door is being opened
frequently.
Placing large quantities of food in the
appliance.
The temperature setting is too high.
The appliance is too close to a heat
source or the ambient temperature is
too warm.
The temperature setting is too low.
The LED lighting is faulty.
Door switch is sticking.
Strongly smelling food not packed in
air-tight containers.
The ventilation openings are covered. Remove any obstructions.
The appliance door was not closed
completely.
The door seal is dirty.
Food prevent the appliance door from
closing correctly.
The appliance is not aligned.
This is normal, there is no fault.
The drain hole is plugged.
Remedy
Check whether there is power to the
appliance.
Check circuit-breaker.
Check whether power plug is properly
plugged in.
Do not open the appliance door
unnecessarily.
Set a lower temperature.
Set a higher temperature.
See section headed Installing the appliance.
Do not open the appliance door
unnecessarily.
Set a lower temperature.
Set a lower temperature.
See section headed Installing the appliance.
Set a higher temperature.
See section headed Lighting (LED).
Check whether you can move the door
switch.
Clean the appliance. Pack strongly smelling
food in air-tight containers (see section
headed Smells).
Close the appliance door completely.
Clean the door seal. See section headed
Cleaning the appliance.
Remove any obstructions.
Align the appliance with a spirit level. See
section headed Aligning the appliance.
Clean the drain hole with a cotton swab.
See section headed Cleaning the appliance.