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en Customer Service

Customer Service

14 Customer Service

If you have any queries, are unable to

Customer Service

rectify faults on the appliance your-

self or if your appliance needs to be

repaired, contact Customer Service.

Function-relevant genuine spare parts

according to the corresponding Eco-

design Order can be obtained from

Customer Service for a period of at

least 10 years from the date on

which your appliance was placed on

the market within the European Eco-

nomic Area.

Note: Under the terms of the manu-

facturer's warranty applicable to the

location, the use of Customer Service

is free of charge. The minimum dura-

tion of the warranty (manufacturer's

warranty for private consumers) in

the European Economic Area is 2

years according to the terms of war-

ranty applicable to the location. The

terms of warranty do not affect other

rights or claims held by yourself un-

der local legislation.

Detailed information on the warranty

period and terms of warranty in your

country is available from our after-

sales service, your retailer or on our

website.

If you contact Customer Service, you

will require the product number (E-

Nr.) and the production number (FD)

of your appliance.

The contact details for Customer Ser-

vice can be found in the enclosed

Customer Service directory or on our

website.

Only applies to countries in the European Economic Area

14.1 Product number (E-Nr.)

and production number

(FD)

You can find the product number (E-

Nr.) and the production number (FD)

on the appliance's rating plate.

→ "Appliance", Fig.

Make a note of your appliance's de-

tails and the Customer Service tele-

phone number to find them again

quickly.

Technical data

15 Technical data

Refrigerant, cubic capacity and fur-

Technical data

ther technical specifications can be

found on the rating plate.

→ "Appliance", Fig.

More information about your model

can be found online at https://en-

ergylabel.bsh-group.com

address is linked to the official EU

EPREL product database. At the time

of printing its web address had not

yet been published. Please then fol-

low the instructions on searching for

models. The model identifier is made

up of the characters before the slash

in the product number (E-Nr.) on the

rating plate. Alternatively you can

also find the model identifier in the

first line of the EU energy label.

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