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Customer service

4Customer service

O ur after-sales service is there for you if your appliance

C u s t o m e r s e r v i c e

needs to be repaired. We will always find an

appropriate solution, also in order to avoid after-sales

personnel having to make unnecessary visits.

E number and FD number

Please quote the E-number (product number) and the

FD number (production number) of your appliance

when contacting the after-sales service. The rating plate

bearing these numbers can be found on the appliance

certificate.

ETest dishes

T his table has been produced for test institutes to

T e s t d i s h e s

facilitate the testing of our appliances.

The data in the table refers to our accessory cookware

from Schulte Ufer (4-part induction pot set

HEZ 390042) with the following dimensions:

Saucepan dia.16 cm, 1.2 litres, for 14.5 cm dia.

■

single-circuit hotplate

Test dishes

Melting chocolate

Cookware: saucepan

Chocolate couverture (e.g. Dr. Oetker dark choc-

olate, 150 g) on 14.5 cm dia. hotplate

Heating and keeping lentil stew warm

Cookware: cooking pot

Lentil stew made to DIN 44550

Initial temperature 20° C

Amount: 450 g for 14.5 cm dia. hotplate

Amount: 800 g for 18 cm dia. or 17 cm dia.

hotplate

Lentil stew from the tin

e.g lentils with Erasco sausages:

Initial temperature 20° C

Amount 500 g for 14.5 cm dia. hotplate

Amount: 1000 g for 18 cm dia. or 17 cm dia.

hotplate

Please note that a visit from an after-sales service

engineer is not free of charge in the event of misuse of

the appliance, even during the warranty period.

Please find the contact data of all countries in the

enclosed customer service list.

To book an engineer visit and product advice

Rely on the professionalism of the manufacturer. You

can therefore be sure that the repair is carried out by

trained service technicians who carry original spare

parts for your appliances.

■

Heating up/bringing to boil

Heat setting

Cooking time (min:sec)

approx. 2:00 without stirring

approx. 2:00

(Stir after approx. 1:30)

approx. 2:30

(Stir after approx. 1:30)

0344 892 8979

Calls charged at local or mobile rate.

01450 2655

0.03 € per minute at peak. Off peak 0.0088 €

per minute.

Cooking pot dia. 16 cm, 1.7 litres, for 14.5 cm dia.

single-circuit hotplate

Cooking pot dia. 22 cm, 4.2 litres, for 18 cm dia. or

17 cm dia. hotplate

Frying pan dia. 24 cm, for 18 cm dia. or 17 cm dia.

hotplate

Lid

Yes

Ongoing cooking

Lid

setting

Yes