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3Trouble shooting

M alfunctions often have simple explanations. Please

T r o u b l e s h o o t i n g

read the following notes before calling the after-sales

service.

Warning – Risk of electric shock!

Incorrect repairs are dangerous. Repairs may only be

carried out and damaged power cables replaced by

one of our trained after-sales technicians. If the

appliance is defective, unplug the appliance from the

mains or switch off the circuit breaker in the fuse box.

Contact the after-sales service.

Malfunction table

Problem

Possible cause

The appliance

The plug is not

does not work

plugged in.

Power cut

Faulty fuse

The lighting does

The LED lights

not work.

are defective.

The button illumi-

The control unit is

nation does not

faulty.

work.

--------

LED lights

Defective LED lights may be replaced by the

manufacturer, their customer service or a qualified

technician (electrician) only.

Warning – Risk of injury!

The light emitted by LED lights is very dazzling, and can

damage the eyes (risk group 1). Do not look directly

into the switched on LED lights for longer than 100

seconds.

Solution

Connect the appliance to the

electricity supply

Check whether other kitchen

appliances are working

Check in the fuse box to make

sure that the fuse for the

appliance is OK

Call the after-sales service.

Call the aftersales service.

4Customer service

W hen calling us, please give the product number (E

C u s t o m e r s e r v i c e

no.) and the production number (FD no.) so that we can

provide you with the correct advice. The rating plate

with these numbers can be found inside the appliance

(remove the metal mesh grease filter to gain access).

You can make a note of the numbers of your appliance

and the telephone number of the after-sales service in

the space below to save time should it be required.

E no.

After-sales service

Please be aware that a visit by an after-sales engineer

will be charged if a problem turns out to be the result of

operator error, even during the warranty period.

Please find the contact data of all countries in the

enclosed customer service list.

To book an engineer visit and product advice

0344 892 8979

Calls charged at local or mobile rate.

01450 2655

0.03 € per minute at peak. Off peak 0.0088 €

per minute.

Rely on the professionalism of the manufacturer. You

can therefore be sure that the repair is carried out by

trained service technicians who carry original spare

parts for your appliances.

Accessories

(not included in the scope of delivery)

Note:

These instructions apply to several appliance

models. It may be the case that an optional accessory

that is listed does not apply for your appliance.

Note:

Observe the installation instructions in the

accessory.

Accessory - narrow 260 mm

Starter set for air recirculation mode

Easy-change filter for starter set

CleanAir recirculation module

Easy-change filter for CleanAir recirculation mod-

ule (cannot be regenerated)

Easy-change filter for CleanAir air recirculation

module (can be regenerated)

CleanAir air recirculation module (can be integrated)

Regeneratable CleanAir recirculation module (can be

integrated)

--------

Accessory - wide 345 mm

Starter set for air recirculation mode

Easy-change filter for starter set

CleanAir recirculation module

Easy-change filter for CleanAir recirculation mod-

ule (cannot be regenerated)

Easy-change filter for CleanAir air recirculation

module (can be regenerated)

CleanAir air recirculation module (can be integrated)

Regeneratable CleanAir recirculation module (can be

integrated)

--------

Trouble shooting

FD no.

Order number

DHZ5325

DHZ5326

DSZ6200

DSZ5201

DZZ0XX0P0

DWZ0XX0I5

DWZ0XX0J5

Order number

DHZ5345

DHZ5346

DSZ6240

DSZ5201

DZZ0XX0P0

DWZ0XX0I5

DWZ0XX0J5