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SYMPTOM

Intermittent or

no audio

Poor or distorted

sound from bass

module

Bass is too heavy

or low

TR OUBL ES H O OTI N G

SOLUTION

Unmute the system.

Increase the volume.

Confirm that the soundbar is playing audio. If not, refer to your soundbar

owner's guide for troubleshooting. Visit:

Bose Soundbar 500: worldwide.Bose.com/Support/SB500

Bose Soundbar 700: worldwide.Bose.com/Support/SB700

SoundTouch 300 soundbar: global.Bose.com/Support/ST300

Confirm that the system status light is glowing solid white, indicating

that the bass module is connected to the soundbar (see page 25).

Test different sources (if available).

Make sure that you're playing audio that has bass frequencies, such as

music or movies.

Repeat the connection process (see page 14).

Place the bass module according to the placement guidelines

(see page 11).

Test different sources (if available).

Place the bass module according to the placement guidelines

(see page 11).

Remove all protective films from the bass module.

Run ADAPTiQ audio calibration (see page 18).

NOTE: If you no longer have the ADAPTiQ headset (provided with your

soundbar), contact Bose customer service for a replacement.

Adjust the bass (see page 22).

Run ADAPTiQ audio calibration (see page 18).

NOTE: If you no longer have the ADAPTiQ headset (provided with your

soundbar), contact Bose customer service for a replacement.

Place the bass module according to the placement guidelines

(see page 11).

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