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If you experience problems with the speaker, try these solutions first:

• Make sure the speaker is connected to a live AC (mains) outlet (see page 14).

• Secure all cables.

• Verify the state of the light bar (see page 32).

• Download the Bose Music app and run available software updates.

• Move the speaker and mobile device away from possible interference (wireless

routers, cordless phones, televisions, microwaves, etc.).

• Move the speaker within the recommended range of your wireless router or mobile

device for proper operation.

If you could not resolve your issue, see the table below to identify symptoms and

solutions to common problems. If you are unable to resolve your issue, contact

Bose customer service.

Visit: worldwide.Bose.com/contact

SYMPTOM

Speaker doesn't

power on

Speaker doesn't respond

during setup

Bose Music app doesn't

work on mobile device

TR OUBL ES H O OTI N G

SOLUTION

Plug the power cord into a different AC (mains) outlet.

Unplug the power cord, wait 30 seconds, and firmly plug it back

in to the AC (mains) outlet.

Make sure you are using the Bose Music app for setup.

NOTE: If the app doesn't prompt you for setup, go to the

My Products screen and add your speaker.

Unplug the power cord, wait 30 seconds, and firmly plug it back

in to the AC (mains) outlet.

Make sure your mobile device is compatible with the Bose

Music app and meets minimum system requirements. For more

information, refer to the app store on your mobile device.

Uninstall the Bose Music app on your mobile device then reinstall

the app (see page 15).

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