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Bluetooth® device will not reconnect to the
speaker
Applies to:
If your Bluetooth device will not reconnect to the speaker, try the following to pair your device:
If your device asks for a passcode to connect, make sure the one you entered is correct. If you
never set a passcode, enter 0000 (four zeros)
Make sure Bluetooth is turned ON on your device
Try moving your device closer to the speaker. Bluetooth range is about 9 metres. Range is
reduced when interference is present, like walls or multiple Bluetooth devices in the same area
If two Bluetooth devices are already paired to the speaker, disable Bluetooth on one of the
devices, or take it out of range of the speaker. The speaker remembers the last eight paired
devices but can only pair to two devices at a time
Repeatedly press the speaker's Bluetooth button until you hear the name of the desired device
Go to the Bluetooth settings on your device, select the SoundLink® speaker and choose to
"Forget" or "Remove" the speaker. Next, briefly hold the Bluetooth button on the speaker until
the Bluetooth light begins flashing Blue. Try again to pair the device to the speaker
Reset the device you are trying to pair. This is typically done by rebooting/restarting it or
removing the battery and/or power cable for one minute
Clear the SoundLink® speaker's paired device memory by holding the Bluetooth button until you
hear a tone and, if enabled, a voice prompt. The speaker's Bluetooth light begins flashing Blue.
Try again to pair the device to the speaker
Reset the speaker by turning it on and then holding the power button for 10 seconds until it turns
off
A factory reset clears the speaker's language setting and its paired mobile device memory,
returning the speaker to original factory settings. Once reset, turn the speaker on and try again to
pair the device.
Try pairing another device. If the other device works, there may be an issue with the first device