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SYMPTOM
Soundbar doesn't
play audio from
Bluetooth device
Distorted sound
Soundbar doesn't
connect with a Bose
Home Speaker or
Bose Soundbar
Soundbar doesn't
reconnect to
a previously-
connected Bose
Home Speaker or
Bose Soundbar
Delayed audio when
connected to a
Bose Home Speaker
or Bose Soundbar
TR OUBL ES H O OTI N G
SOLUTION
On the soundbar:
- Connect a device (see page 28).
- Clear the soundbar device list (see page 30).
- Try connecting a different device.
On your Bluetooth device:
- Turn the Bluetooth feature off and then on.
- Remove the soundbar from the Bluetooth menu. Connect again.
- Use a different music source.
- Check your Bluetooth device for compatibility. Refer to your
Bluetooth device owner's guide.
Increase the volume on the soundbar, mobile device, and
music source.
Make sure you are using the correct device.
If more than one Bluetooth device is connected, pause audio on one
device and play audio on the second device.
Disconnect other Bluetooth devices when not in use.
See "No sound" on page 44 or "Distorted sound."
If the soundbar is connected to a TV output labeled VARIABLE
(VAR), reduce the TV volume.
Connect your source to the soundbar (see page 33).
If wall mounting the soundbar, adjust the audio (see page 14).
Make sure your soundbar is ready to connect:
On your Bose Solo Soundbar Series II remote, press and hold the
Bluetooth button l until the Bluetooth light on your Bose Solo
Soundbar Series II blinks blue.
Make sure that your Bose Solo Soundbar Series II is within 30 ft (9 m)
of your Bose Home Speaker or Bose Soundbar.
Connect using the Bose Music app. You can access this option from
the Settings menu.
Visit btu.Bose.com and check for available software updates.
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