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SYMPTOM

Earbuds don't respond

Earbuds don't respond to

touch control

Can't access Shortcut

Earbuds don't charge

TR OUBL ES H O OTI N G

SOLUTION

Place both earbuds in the charging case until they

magnetically snap into place. Close and re-open the case. The

earbud status lights display charge status (see page 35).

Reboot the earbuds and charging case (see page 48).

Make sure you're touching the correct touch control surface

(see page 23).

Make sure your finger is making good contact with the touch

control surface (see page 23).

For multi-tap functions, vary the tap pressure.

Make sure your fingers are dry.

If your hair is wet, make sure it isn't interfering with the

touch surface.

If wearing gloves, remove them before touching the touch

control surface.

Disable in-ear detection features using the Bose Music app.

If the earbuds have been exposed to high or low

temperatures, let the earbuds return to room temperature.

Reboot the earbuds and charging case (see page 48).

Make sure you have set a Shortcut using the Bose Music app

(see page 30).

Make sure the earbuds are properly placed in the charging

case. To help preserve the battery life, the case should be

closed while the earbuds are charging (see page 31).

Make sure there is no dirt or debris covering the charging

contacts on the earbuds or the charging pins in the case.

Make sure the USB cable is correctly aligned with the port on

the charging case.

Secure both ends of the USB cable.

Try another USB cable.

Try another wall charger.

If the earbuds or charging case have been exposed to high or

low temperatures, let the earbuds or case return to room

temperature. Charge again (see page 31).

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