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SYMPTOM

Microphone doesn't pick

up sound

Can't adjust the noise

cancelling level

Poor noise cancellation

Difficulty hearing caller

while on a phone call

Difficulty hearing own voice

while on a phone call

TR OUBL ES H O OTI N G

SOLUTION

Make sure that both eartips fit securely in your ear, and they

aren't rotated too far back (see page 17).

Make sure the microphone holes on the edge of the right

earbud aren't blocked.

Make sure the microphone isn't muted on your phone.

If you're on a phone call, make sure you're using the

right earbud.

Try another phone call.

Try another compatible device.

On your device:

• Turn the Bluetooth feature off and then on.

• Delete the earbuds from the Bluetooth list on your device.

Connect again (see page 15).

Place both earbuds in the charging case until they

magnetically snap into place. Close and re-open the case. The

earbud status lights display charge status (see page 35).

Make sure you're using the left earbud to adjust the

noise cancelling level.

See "Earbuds don't respond to touch control" on page 46.

Use the Bose Music app to adjust the noise cancelling level.

You can access this option from the home screen

(see page 15).

Make sure the eartips fit properly (see page 18).

Check the noise cancelling level (see page 27).

Remove the earbuds from your ears and reinsert in your ears.

If you are on a phone call or using voice control on your

mobile device, lower or turn off Self Voice using the Bose

Music app (see page 28).

Increase the volume using your mobile device.

Try a different noise cancelling level (see page 28).

Use the Bose Music app to adjust Self Voice. You can access

this option from the Settings menu.

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