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T R O U B L E S H O O T I N G
Problem
Headphones don't
turn on
Headphones don't
pair with mobile
device
Headphones
don't pair with
NFC-enabled mobile
device
No sound
2 8 - E N G L I S H
What to do
• Power on the headphones (see "Powering on/off" on page 9).
• Charge the battery.
• On your mobile device:
– Turn the Bluetooth® feature off and then on.
– Delete your Bose® SoundSport® Pulse headphones from the
Bluetooth list on your mobile device. Pair again.
• Move your mobile device closer to the headphones and away from any
interference or obstructions.
• Pair a different mobile device (see "Pairing your mobile device using
the Bose® Connect app" on page 17).
• Visit: global.Bose.com/Support/SSP to see how-to videos.
• Clear the headphone pairing list: Press and hold the Power/Bluetooth
button for 10 seconds until you hear "Bluetooth device list cleared."
Delete your Bose SoundSport Pulse headphones from the Bluetooth
list on your mobile device. Pair again.
• Make sure your mobile device supports NFC.
• Unlock your mobile device and turn on the Bluetooth and NFC
features.
• Tap the NFC touchpoint on the back of your mobile device to the back
of the inline remote.
• Power on the headphones and charge the battery.
• Increase the volume on your headphones and mobile device.
• Press the Power/Bluetooth button to hear the connected mobile
device. Make sure you are using the correct device.
• Move your mobile device closer to the headphones and away from any
interference or obstructions.
• Use a different music source.
• Pair a different mobile device (see "Pairing your mobile device using
the Bose® Connect app" on page 17).
• If two mobile devices are connected, pause the first mobile device and
play the other mobile device.
• If two mobile devices are connected, move the mobile devices within
range of the headphones (30 ft. or 10 m).