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Troubleshooting
Problem
What to do
The system is not responding
• Make sure the control console is turned on. Refer to the control console system status light states on page 11.
to initial operation of the click
• Press any remote control key and watch the control console system status light on the control console. It should blink
pad remote control
• Make sure the remote control batteries are installed correctly or replace them if they need replacement. (see page
• Reset the system. See "Resetting the system" on page 33.
The Bose remote control
• Try setting up the device again. Press the Setup button on the control console. Select the device options and follow
does not control a device
I connected to the control
• Your system may need a software update. See page 33.
console
• Install the IR emitter. "Installing the IR emitter" on page 30.
System doesn't do anything
• Make sure the monitor and the power supply are fully plugged into a live AC (mains) outlet.
• Select a connected device from the SOURCE menu (refer to "Selecting a source" on page 12).
• Pair the remote control. See "Pairing the remote control with the console" on page 33.
• Reset the system. See "Resetting the system" on page 33.
No sound
• Increase the volume.
• Check the input connections on the control console. Make sure you have selected the right source.
• Make sure the source you have selected is turned on.
• If using a coaxial or optical audio connection, make sure you have not made both types of connections to the same
• Make sure the monitor cable is firmly plugged into the A/V OUT to Monitor connector on the control console and the
• Reset the system. See "Resetting the system" on page 33.
Intermittent audio dropouts
• Use the composite video cable included with your system for this coaxial digital audio connection. Refer to "Source
heard on a coaxial digital
audio input
The quality of the video image
• Use the OPTIONS menu to make adjustments. Refer to "Restore original settings" on page 26.
is not what I prefer
I hear a loud hum or buzz
• Try connecting the system to a different AC (mains) outlet.
coming from certain sources
• Contact Bose
Note: When listening to audio sources like an iPod, the system automatically enters screen saver mode in order to prevent the risk of
screen burn-in. Press any button on the click pad remote control to restore the picture.
32 - English
with each press. If not, see "Care and Maintenance" on page 36.
37).
the on screen instructions to set up the device again.
input on the control console.
other end is firmly seated into the connector on the monitor. Refer to the setup guide for details.
setup" on page 28.
Customer Service to determine if and how other electrical devices in the room may be creating
®
unwanted signals, and to obtain possible remedies.