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Troubleshooting
Problem
The system is not
responding to
initial operation of
Bose
remote
®
The Bose remote
does not control
a device added
during initial setup
Poor video
connection from a
source
System doesn't
do anything
No sound
Sound quality
has changed /
soundbar status
indicator
blinking amber
(Lifestyle
®
SoundTouch
135
®
systems)
TV does not
respond to remote
commands
(Lifestyle
®
SoundTouch
135
®
systems)
What to do
• Power on the control console.
• Ensure the remote batteries are installed correctly and do not need
replacement (see page 29).
• Reset the system (see page 28).
• Press any remote key. The system status indicator on the control
console should blink with each press. If not, see "Pairing the remote
with the console" on page 28
• Try setting up the device again. Press the Setup button on the
control console. Select the device options and follow the on-screen
instructions to set up the device again.
• Your system may need a software update (see page 28).
Press the Setup button on the control console and select your device's
setup options. Follow the on-screen instructions to change a video
connection.
• Connect all components of the system to AC (mains) power.
• Select a connected device from the SOURCE menu.
• Reset the system (see page 28).
• Connect all components of the system to AC (mains) power.
• Increase the volume.
• Press the mute button to ensure the system is not muted.
• Ensure that you have selected the correct source (check the input
connections on the control console).
• Connect audio input cable firmly into the Audio Out connector (not
Bose link) on the control console and the other end into the Media
Center connector on the Acoustimass module.
• (135 series IV systems) Connect the audio input cable firmly into the
Audio Out connector (not Bose link) on the control console and the
other end into the Audio In connector on the soundbar.
• (135 series IV systems) Move system away from potential
interference, such as a wireless router, cordless phone, television,
microwave, etc.
• Connect the FM and AM antennas for radio operation.
• Reset the system (see page 28).
Press the Setup button on the control console and select the
Reconnect Acoustimass menu item. Follow the
onscreen instructions.
• Ensure soundbar is not blocking the IR sensor on the TV.
• Refer to your TV's owner's guide for details on the location of the
TV's IR sensor.
Care and Maintenance
English - 25