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No sound from speaker
Applies to:
Bose® Solo 15 TV system
Bose® Solo 15 Series II TV sound system
Bose® Solo 10 series II TV sound system
Bose® Solo 10 TV sound system
Bose Solo 5 TV sound system
Bose® Solo TV sound system
SoundTouch 300 soundbar
more...
If your speaker is not playing any sound, try the following to resolve your issue:
Make sure the volume of the system is turned up. Using the remote, increase the volume. You
should see the LED flashing on the front of the speaker when the system is receiving a remote
command
Make sure that the cable connecting the speaker to the TV is securely pushed in on both ends
If you're trying to hear audio from a TV, make sure that the TV's audio output is set correctly. In
the TV menu, navigate to the audio/sound settings, and look for a TV Speakers or Audio
Output setting. The TV speakers may need to be turned off and the output may need to be set
to Fixed or External Speakers.
Note: If there is no fixed output option available for your TV, you might need to turn up the
volume of your TV to hear it through the Bose speaker—even if the TV speakers are turned off.
Try connecting your speaker directly to your audio device. For example, instead of connecting to
the output of the TV, temporarily connect the speaker to the output of the cable or satellite box.
This can help determine if the speaker itself is working, and the issue is the output setting of the
TV
Connect your speaker to a Bluetooth device. If you are able to get Bluetooth audio but not audio
from your TV, the issue may be in your TV settings or the connection to the TV.
No sound using an optical cable
Applies to:
Bose® Solo 10 series II TV sound system
Bose® Solo 10 TV sound system