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Care and Maintenance

Troubleshooting

Problem

No power

No audio

Cannot play

Bluetooth

audio

Distorted audio

Remote control is inconsistent or

does not work

Sound is coming from the TV

Status indicator is red

18 - English

What to do

• Secure both ends of the power cord.

• Plug the power cord into a live AC (mains) outlet.

• Unplug the power cord for at least one minute and reconnect.

• Unmute the system.

• Increase the volume.

• Plug the audio cable into a connector on your TV labelled Audio Output or Audio OUT, not Audio Input or Audio IN.

• Use only one audio cable.

• Secure all cable connections and ensure they are correct.

• Select the correct TV input.

• Enable your TV's audio output and select the correct setting, such as such as Stereo or 5.1 Channel Audio. Refer to

your TV's owner's guide for more information.

• Use alternate setup (see page 15).

• If connecting to two sources:

– Power off the other source.

– Ensure that you are not using an optical cable and coaxial cable.

• If the system is connected to a TV output labelled VARIABLE (VAR), power off your TV speakers, set your TV volume to

75 percent of maximum and unmute your TV.

• If connecting through a TV headphones output, increase your TV volume to the maximum limit.

• Unplug the power cord for at least one minute and reconnect.

• On the system:

– Pair a device (see page 13).

– Clear the system's pairing list (see page 13).

– Try pairing a different device.

• On your Bluetooth device:

– Turn off and on the Bluetooth feature.

– Remove the system from the Bluetooth menu. Pair again.

– Use a different music source.

– Check your Bluetooth device for compatibility. Refer to your Bluetooth device's owner's guide.

• Increase the volume on the system, your mobile device and music source.

• Ensure you are using the correct device.

• If multiple Bluetooth devices are connected, pause your streaming device first.

• Disconnect other Bluetooth devices when not in use.

• See "No audio" or "Distorted Audio".

• Secure cable connections on the system and TV (or other connected sources).

• If the system is connected to a TV output labelled VARIABLE (VAR), reduce the TV volume.

• Use alternate setup (see page 15).

• Unplug the power cord for at least one minute and reconnect.

• Check the batteries to see if they are installed properly or if they need to be replaced (see page 19).

• Point the remote control directly at the system.

• Check that the status indicator flashes when you press the remote volume or mute button.

• Unplug the power cord for at least one minute and reconnect.

• Turn off your TV speakers (see page 8).

• Mute or decrease the volume your TV.

• System error: Call Bose Customer Service. Refer to the contact sheet in the carton.