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Using the earbuds
Troubleshooting
If you experience any trouble using your earbuds, try the following troubleshooting
instructions. If you still need help, contact Bose customer support.
Problem
No audio/Intermittent
Excessive bass
Microphone is not picking up sound
Phone not responding to button
presses
iPhone, iPod or iPad not responding
to remote
Eartips falling off
Lost eartip
Sound is muffled from earpiece
10 - English
What to do
• Make sure that the headphone plug is
securely connected to the headphone
jack.
• Try another audio device.
• Turn off any audio enhancement
features on the audio source.
• Make sure that the headphone plug is
securely connected to the headphone
jack.
• Make sure the microphone is not being
blocked or covered.
The microphone is located on the back of
the Answer/End button. (You may notice
the small opening for the microphone.)
• Make sure that the headphone plug is
securely connected to the headphone
jack.
• For multi-press functions: Vary speed of
presses.
• Full controls may not be available for
some iPhone, iPod and iPad models.
• Make sure the eartips are securely at-
tached to the earpiece and nozzle hook.
• Visit owners.Bose.com for replacement
tips.
• Make sure eartips and earbud nozzles
are clear of any debris or wax build-up.
• Unplug the earbuds from the audio
source, then plug back in making sure
they are securely connected.
• Try another audio device.