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セキュリティシステム Anran POE Security Camera SystemのPDF よくある質問をオンラインで閲覧またはダウンロードできます。Anran POE Security Camera System 15 ページ。

1. Please change the power supply, use another working power supply and check if it

works normally or not. If the power is broken, the power will be insufficient, which

will cause that the power of NVR is insufficient and fail to run for or recognize the

hard drive in NVR.

In the meantime, if you connect the power supply(48V) came with the system to NVR,

the NVR either can't recognize the hard drive. You can change a new power

supply(48V) to connect the NVR to check the power supply whether has problem.

2. If changed the power supply, the NVR still can't recognize the hard drive, please

open the NVR and check if the SATA cable of the hard drive is loose. If loosed, please

unplug and plug again.

3. If you installed hard drive by yourself, please format it according to the user

manual. Every new hard drive should be formatted before using.

4. If tried all step don't work, please test the hard drive with your PC and check if it

will work or not. If the above methods can't solve the problem, please Email

[email protected] to get the further help from tech support.

3. System remote access Issue

Q1: The system has been connected to the router, and the real-time

video is showing, but the Nat status is

Connecting

. What should I do?

A: 1. Please check the ethernet connection from the NVR to the router, if connect

success, it will have a flashing yellow and stable green light. If not, try with another

cable.

2. Right click the main menu "Network setup-Phone APP and Network" to enable the

"Cloud1" and "DHCP" and click apply&ok to save the configuration, waiting about

1min till it says "Connected". If still "Connecting", try reboot the nvr.