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Figure 4.Top View: PIR Lens Coverage

As indicated in Figure 4, the camera coverage area is narrower than the PIR coverage area. When installing, mount

sensor where subjects are likely to be centered in or across PIR and camera field of view.

TROUBLESHOOTING

General Troubleshooting Steps

• Verify Module Signal Strength

• Verify Image Sensor RF Signal Strength: The signal strength must be above 30% for the sensor to function

properly.

• Verify Images Service Plan: Image capture functionality depends on the customer's service plan. Be sure the proper

Image Sensor service plan is selected.

Enrollment

• Verify Sensor is Receiving Power: After inserting batteries, the sensor LED should illuminate or flash within 10

seconds.

• Verify Sensor is Not Communicating with Another Network: If the sensor has been previously enrolled in a different

system or daughterboard, delete the sensor from the system and hold the sensor reset button for 10 seconds to

clear the sensor from old network before attempting to enroll the sensor in a new network. The sensor cannot be

cleared if it is currently communicating with its network. In this case the sensor must be deleted from the system

first through the control panel or remote command.

• Verify Range: Under the "Image Sensor Setup" menu, scroll to "Image Sensor Settings," select the sensor and

verify under "Signal" that the sensor is registering a strong signal. If signal strength is low, move non-responsive

https://answers.alarm.com/Installation_and_Troubleshooting/Image_Sensor/DSC_PowerSeries_Neo_Image_Sensor/DSC_PowerSeries_

Updated: Tue, 17 Apr 2018 13:46:31 GMT