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4.5 – Third party Control
The unD32 allows direct access to its master and channel volume and mute settings. This is achieved by the control
system sending system formatted UDP messages to a specific port of the unD32. The port to send this information to
and the port to which the response is sent is set using the Command Port and Response Port values. To alter the port
used, simply change the values in the respective fields and click the "Configure" button to apply the values to the unit.
Further information on the protocol and the precise message format that the UDP messages use can be found in the
unIFY Software API document.
4.6 – Troubleshooting
Device not showing up in unIFY D32 Control Panel
1)
Apple's Bonjour not installed
2)
PC not connected to Dante network
3)
If the PC has a firewall, ensure that it's configured to allow the unD32 Control Panel as access to the network.
Audio not being heard
1)
Audio not routed to correct output or not routed to the unD32at all
2)
Master volume set too low
3)
Master mute active
4)
Channel volume set too low
5)
Channel mute active
The metering data is transferred across the network using multi-cast packets. However there are situations which will
cause the application to not receive these packets. If you are not getting metering data and should, try the following.
1)
If you have a firewall, ensure that it's configured to allow the unD32 Control Panel as access to the network. If
the unD32 Control Panel software still does not work correctly, try disabling the firewall temporary while you
use the application.
2)
If Windows 7, enable "Reliable Multicast Protocol".
*Note: This is enabled on the interface (network card) for the Dante audio, if your system has multiple
network interfaces.
See the following link for instructions:
3)
Check that the device and the PC's network card both have an IP address and they are both in the same
network range.
© Attero Tech LLC 2015
http://www.itechtalk.com/thread11886.html
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unD32 BoB
User Manual
614-00012 Rev 02