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C.) Escalating issues to Tech Support.
When an error is encountered, please insure you have an answer to each of the following
questions when reporting it as an issue:
QUESTION
1. Computer Model:
2. Operating System:
3. OS Patch Level:
4. PCI slot # and type:
5. ATTO driver version:
6. ATTO firmware revision:
7. List all of the devices attached to the ATTO HBA. Include the manufacturer and
model number for each device:
8. Did it ever work? Is this a new error that just started happening, or is this an
error that has been around since the first use.
9. Does it happen when you try it with a second controller (if possible)? For
example, swap out one controller for another and see if error still occurs.
10. Is the latest firmware and driver being used?
11. Is the device in default mode? Are there settings that have been adjusted that
may be causing the problem? Do settings need to be adjusted to allow the device to
function properly?
12. How duplicable is the error? Does the error occur sporadically/randomly, or can
it be reproduced each and every time?
13. If the system was working previously, what changed about the configuration?
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Atto Technology, Inc.
ANSWERED
June 6, 2007