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This chapter contains solutions for the most common problems you might encounter. If you need
additional assistance, please refer to the ATTO Technology web site (www.attotech.com) or contact an
ATTO Technology authorized representative.
General suggestions
❖Check each cable connection on every
device. Verify all cables are in proper
working condition. Loose or broken cables
are often the cause of errors or problems.
❖Check that your Fibre Channel devices are
plugged into an AC outlet and are turned
on before you add power to your computer.
❖If using an MIA, check to see it is operating
properly.
Windows XP/2000
❖If using an Intel-based PC, Fibre Channel
drives should be booted up before the host
computer. If the PC is powered up before
the drives, the drives may not be visible to
Windows.
If the devices connected to the ATTO
ExpressPCI host adapter are not accessible:
1
Right-click My Computer and select
Properties.
2
Select the Hardware tab and select Device
Manager.
3
If the ATTO ExpressPCI host adapter does
not appear under the SCSI and RAID
controllers, shut down and make sure the
ATTO ExpressPCI host adapter is properly
seated in the PCI slot (remove power from
the PC, remove its case, check the PCI slot,
replace the case, apply power).
4
Reload the driver.
5
If the adapter has been identified but there is
an exclamation point (!) on the listing, right
click on the listing and select Uninstall.
Reboot system and repeat the installation
process. If problems persist, contact your
authorized ATTO Technology
representative.
9
ATTO Technology ExpressPCI FC 3300 and FC 3305 Installation and Operation Manual
5 Troubleshooting
Windows NT
If the devices connected to ATTO ExpressPCI
host adapter are not accessible:
1
2
3
❖If the card has been recently re-flashed with
new firmware, the new Windows driver
must be installed. Follow the procedure in
Chapter 4.
❖All of the external devices connected to the
host adapter should be identified. If they do
not appear in the Device Manager, the
external devices or connection may not be
working properly.
❖For Intel-based PCs, check the computer
CMOS setup and verify that the PCI slots
are configured correctly. Procedures vary
greatly: refer to the manual supplied with
your system or call the computer supplier
for configuration assistance. Windows
2000 is a Plug-n-Play OS: be sure your
computer's BIOS is set accordingly.
❖If these do not solve the problem, re-flash
the host adapter and re-install the Windows
2000 driver.
❖If using an Intel-based PC, Fibre Channel
drives should be booted up before the host
computer. If the PC is powered up before
the drives, the drives may not be visible to
Windows NT.
Open the SCSI Adapters utility in the Control
Panel under Settings.
Verify the ATTO ExpressPCI host adapter
64-bit PCI Fibre Channel host adapter
appears under the Devices List.
If it does not appear in the Device List, verify
that the adapter is seated properly in the PCI
slot (remove power from the PC, remove its
case, check the PCI slot, replace the case,
apply power).