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ATTO ExpressSAS Troubleshooting Guide for Windows
This document describes troubleshooting techniques that can be used to identify
and resolve issues associated with the ATTO ExpressSAS Raid Controller.
Some of these techniques may seem simplistic or overly obvious, but these are
the ones that are commonly overlooked and can take several hours of frustration
to find. It is important to only try one technique at a time. While changing
multiple variables may seem to be a time saver, it usually complicates the
troubleshooting process.
A.) Windows Operating Systems
The computer will not boot past its Power On Self Test when the controller is
installed.
The controller may be improperly seated. Power down the computer and reseat
the controller.
Try putting the controller in a different PCI slot.
Disconnect any SAS/SATA devices from the controller and reboot the computer.
If this resolves the issue, investigate the SAS/SATA cables or SAS/SATA target
devices as described in the section below.
If the computer still does not boot, try installing the controller in a different
computer. If the controller works in the new computer, report this as a possible
interoperability issue between the controller and the computer. If the problem
follows the controller, replace it with a new adapter.
Verify that the latest version of the computer BIOS is installed. Use caution when
updating the computer's BIOS. A mistake could leave the system in an unusable
state.
The ExpressSAS RAID controller is installed in the computer but it does not
appear during the system BIOS scan.
Note: The ATTO Technology banner should appear shortly after booting the
computer.
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Channel 1 ExpressSAS R380
The controller may be improperly seated. Power down the computer and reseat
the controller.
Try putting the controller in a different PCI slot.
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ATTO ExpressSAS™
ATTO Technology, Inc. *
*** Press [Ctrl] [Z] for Setup Utility ****
Atto Technology, Inc.
Version 1.00
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FW Version 1.00
June 6, 2007