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42 - FAQ and troubleshooting
FA Q
This section lists frequently asked questions that may arise during the
use of your tablet, and gives easy answers and solutions to these
questions.
Aspect
Audio
Memory
Multimedia files
System
information and
performance
AND TROUBLE SH O OT ING
Question
Why is there no
sound coming
from the device?
Why do I have
less storage than
the specifications
say?
Why can't I view
my picture files?
Why can't I view
my video files?
Why can't I play
my music files?
How do I check
the OS version of
my device?
Where can I find
my serial number
ID?
Answer
If the headset is plugged into the
device, the speaker is
automatically shut off. Disconnect
the headset.
Check that the device volume
setting is not muted.
Check that the volume control is
not at its lowest setting.
A small amount of memory is
reserved for system security.
You may be trying to view an
image that is not supported. Try a
different app.
You may be trying to view a video
that is not supported. Try a
different app.
You may be trying to play a file
that is not supported. Try a
different app.
Open Settings > About tablet to
check the OS version (Kernel/
build number) and other hardware
and software information.
Open Settings > About tablet >
Device Information.