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Covered Equipment that is not installed by a qualified, trained HVAC professional in accordance with

applicable codes, ordinances, and good trade practices.

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Damages, malfunctions, or failures resulting from the use of any attachment, accessory, or component

not authorized by the Manufacturer or resulting from alteration or modification of the unit.

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Covered Equipment moved from the original installation location.

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Covered Equipment when operated with system components (indoor unit, outdoor unit, coil,

and refrigerant control devices) or accessories which do not match or meet the specifications

recommended by the Manufacturer.

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Any Covered Equipment manufactured that has been sold to the consumer via the Internet or auction

website, and has not been installed by a trained, qualified HVAC professional.

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Covered Equipment that is not part of a properly matched system as specified by the Air Conditioning,

Heating & Refrigeration Institute (AHRI).

COMMERCIAL WARRANTY

Installations in commercial applications carry a FIVE (5) YEAR PARTS warranty following the other

provisions in this Limited Warranty.

OBTAINING WARRANTY SERVICE

If you believe your product is defective, contact the licensed contractor who installed your mini-split

system. Alternatively, contact a licensed contractor, dealer, or distributor.

Durastar Customer Support is available for troubleshooting assistance. Before contacting Customer

Support, please locate your model number, serial number, and proof of purchase. These items will be

required to complete any warranty service. A Durastar authorized representative will verify warranty

eligibility and determine appropriate service options. Service will be provided during normal business days

and hours.

THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT

LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

TO THE EXTENT ANY IMPLIED WARRANTY IS REQUIRED BY LAW, IT IS LIMITED IN DURATION TO THE

EXPRESS WARRANTY PERIOD ABOVE. NEITHER THE MANUFACTURER NOR ITS DISTRIBUTORS SHALL

BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES

OF ANY NATURE, INCLUDING WITHOUT LIMITATION, LOST REVENUES OR PROFITS, OR ANY OTHER

DAMAGE WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. IN NO EVENT AND UNDER NO

CIRCUMSTANCE OF ANY TYPE OR KIND SHALL THE SELLER, MANUFACTURER AND/OR DISTRIBUTOR

BE LIABLE FOR ANY REASON, UNDER ANY THEORY, FOR MORE THAN THE BASIC COST OF THE

PRODUCT TO THE PURCHASER OR END USER. SOME STATES DO NOT ALLOW THE EXCLUSION OF

INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS THAT VARY

FROM STATE TO STATE.

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