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troubleshooting
While Dash products are durable, you may encounter one or more of the
problems listed below. If the issue is either not solved by the solutions
recommended below or not included on this page, please contact our
Customer Support Team at 1-800-898-6970 or [email protected].
ISSUE
The light on the Mini Maker
keeps shutting off.
How do I know when the Mini
Maker is heated and ready to
use?
There is no On/Off Button.
How do I turn the Mini Maker
off and on?
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SOLUTION
This is normal. During the cooking process,
the heating element will automatically turn
on and off to regulate the temperature and
ensure that the Cooking Surface does not
get too hot or cold. When this occurs, the
Indicator Light turns on and off.
When the Mini Maker reaches the optimal
temperature, the Indicator Light shuts off
and that means you're ready to get cooking!
To turn on, simply plug in the power cord.
When you're done cooking, turn off the Mini
Maker by unplugging it.
ISSUE
When using my Mini Maker,
the Cover gets very hot. Is this
normal?
After using my Mini Maker a few
times, food is starting to stick to
the surface. What is happening?
The Indicator Light will not turn on
and the Cooking Surface is failing
to heat.
troubleshooting
SOLUTION
Yes, this is completely normal. When using
your Mini Maker, always lift and lower the
Cover by the Cover Handle. To prevent
personal injury, DO NOT lift the Cover so that
your arm is over the Cooking Surface as it is
hot and may cause injury. Lift from the side.
There is probably a build-up of burnt food
residue on the Cooking Surface. This is
normal, especially when cooking with sugar.
Allow the appliance to cool fully, pour on a
little cooking oil and let sit for 5–10 minutes.
Scrub Surface with a sponge or soft bristled
brush to dislodge food. Use a damp, soapy
cloth to wipe down the Cooking Surface.
Rinse the cloth and wipe again. If food
remains, pour on cooking oil and let sit for a
few hours, then scrub and wipe clean.
1.
Ensure that the power cord is plugged
into the power outlet.
2.
Check to make sure the power outlet is
operating correctly.
3.
Determine if a power failure has occurred
in your home, apartment or building.
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