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TROUBLESHOOTING

While our products are durable, you may encounter one or more of the

problems listed below. If the issue is either not solved by the solutions

recommended below, or not included on this page, please contact our

Customer Support Team at 1-800-898-6970 or [email protected].

The light on the Mini Maker Griddle keeps shutting off.

This is normal. During the cooking process, the heating element will

automatically turn on and off to regulate the temperature and ensure that

the Cooking Surface does not get too hot or cold. When this occurs, the

Indicator Light turns on and off.

How do I know when the Mini Maker Griddle is heated and ready to use?

When the Griddle reaches the optimal temperature, the Indicator Light

shuts off and that means you're ready to get cooking!

There is no On/Off Button. How do I turn the Mini Maker Griddle off and

on? To turn on, simply plug in the power cord. When you're done cooking,

turn off the Mini Maker Griddle by unplugging it.

When using my Mini Maker Griddle, the Cover gets very hot. Is this

normal? Yes, this is completely normal. When using your Mini Maker

Griddle, always lift and lower the Cover by the Cover Handle. To prevent

personal injury, do NOT lift the Cover so that your arm is over the Cooking

Surface as it is hot, and may cause injury. Lift from the side.

14 ∙ troubleshooting

I am cooking meat on the Mini Maker Griddle and there is juice on the

Cooking Surface. What do I do?

Carefully dab the Cooking Surface around the meat with a paper towel or

napkin. If there is a lot of juice, remove the food from the surface with heat-

resistant plastic or silicone tongs and set aside. Then, wrap a paper towel

around the tongs and use this to wipe the Cooking Surface and soak up

the juices. When finished, return the food to the Mini Maker Griddle and

continue cooking.

After using my Mini Maker Griddle a few times, food is starting to stick to

the surface. What is happening?

There is probably a build-up of burnt food residue on the Cooking Surface.

This is normal, especially when cooking with sugar. Allow the appliance

to cool fully, pour on a small amount of cooking oil, and let sit for 5–10

minutes. Scrub the Cooking Surface with a sponge or soft bristled brush

to dislodge food. Use a damp, soapy cloth to wipe down the Cooking

Surface. Rinse the cloth and wipe again. If food remains, pour on more

cooking oil and let sit for a few hours, then scrub and wipe clean.

The Indicator Light will not turn on and the Cooking Surface is failing

to heat.

Ensure that the power cord is plugged into the power outlet.

•

Check to make sure that the power outlet is operating correctly.

•

Determine if a power failure has occurred in your home, apartment,

•

or building.

TROUBLESHOOTING

troubleshooting ∙ 15