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Troubleshooting...

My answer sheets are not feeding into the scanner:

•

Your stack of answer sheets may not be properly inserted into the feed tray.

Remove the answer sheets and rest the long side of the stack on your desk.

Loosely shake the stack to ensure the sheets are flush along the long side

and reinsert the stack.

•

Your stack may be too large which is causing too much weight for the feed

mechanism to properly function. Try removing some sheets from the stack.

•

There may be an obstruction in the feed roller mechanism. Remove the

stack of answer sheets and lift the scanner cover. Inspect the feed roller and

adjoining paper entry path to ensure there is nothing blocking the path. The

top roller should lie flush on the lower roller (see figure 7). Using your fingers,

gently turn the upper and lower rollers to ensure they turn freely. It is normal

to feel a little resistance when turning the lower roller.

•

There may be excessive curl in the answer sheets keeping them from

engaging with the feed roller. Remove the answer sheets and bend in the

opposite direction to attempt to remove any curling.

•

If you continue to experience paper feeding issues, contact Technical

Support for further help.

Figure 7