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6. FAQ

Q. How often should I replace my filter?

A. Depending on the hardness and amount of

calcium in your tap water, we suggest to replace

your filter approx. every 3 to 6 months. After

this period it will become less effective in terms

of water absorbance, calcium removal and

bacterial filtering.

Q. Power / water supply indicator

doesn't light up.

A. - Is the power plug inserted all the way to the

back of the socket?

- Is there a power cut?

- Is the water tray correctly installed in the

device? If the water tray is not properly

installed, the power does not connect.

Q. Power / water supply indicator flashes red.

A. Water supply is needed. Please supply water

from the top of the device.

Q. Strange noises accompany the use of the

product.

A. This device evaporates using a fan. Therefore, a

fan is constantly rotating during the operation

of this device and there are times you would

hear the noise of the fan.

Q. Mist can't be seen even when the power is

connected.

A. This device humidifies using evaporation.

Evaporative types of humidifiers humidify

without generating a mist hence there will be

no visible mist.

Q. The air smells strange.

A. - Have you changed the water? Please replace

with fresh water every day.

- Is the filter dirty / at the end of its lifespan?

Please see 'Maintenance once a week (filter

and main body)' (Chapter 4) and/or replace

the filter.