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Additional information on obtaining service under this limited warranty is
available on the following page or by contacting a Cookshack, Inc. Customer
Service Representative directly at (800) 423-0698.
Replacement of Defective Merchandise
If you have merchandise that you believe is defective and requires repair or
replacement:
1. Call Cookshack, Inc. at (800) 423-0698. Ask to speak to a Customer Service
Representative. Have your Smoker Oven model number and serial number
ready.
If you are advised to return the merchandise to the factory for repair or
replacement, please observe the following procedures.
2. A Customer Service Representative will issue you a return number and/or
mail you an instruction form (called a Return Merchandise Authorization) for
returning the merchandise with the return number on it. NOTE: All return
merchandise must have a return number.
3. Attach the return number to the merchandise with your name, address, and
return number.
4. Print the return number on the outside of the return packaging.
5. Do not return merchandise without a return number.
6. Ship the merchandise back to Cookshack, Inc., shipping prepaid, F.O.B.
destination, in the original container or equivalent.
All return merchandise must be shipped to: Cookshack, Inc., 2304 N. Ash St.,
Ponca City, OK 74601
You assume the risk of any loss or damage that occurs during transit due to
improper packaging of the returned merchandise. Use the original container
that the merchandise was shipped in or equivalent.
Cookshack SM 009-2 Operators Manual, V. 13
15
Outdoor extension cords should be used with outdoor use products and are surface
marked with suffix letters "W-A" and with a tag stating "Suitable For Use With
Outdoor Appliances".
CAUTION - To reduce the risk of electric shock, keep extension cord connections
dry and off the ground.
CAUTION - To ensure continued protection against risk of electric shock, connect to
properly grounded outlets only.
Tipping Precaution
Use caution when moving unit. Tipping too far toward back could cause the unit to
fall, causing serious injury.
Water Precaution
Do not expose to rain.
Do not operate a wet smoker.
Do not clean this product with a water spray.
Miscellaneous/Child Precaution
Service should be performed by an authorized service representative only.
The use of accessory attachments not recommended by the appliance manufacturer
may cause injuries.
Do not use appliance for other than intended use.
Close supervision is necessary when any appliance is used by or near children.
Store this product indoors and out of reach of children when not in use.
Do not use fuel such as charcoal briquettes with this appliance.
SAVE THESE INSTRUCTIONS
Cookshack SM 009-2 Operators Manual, V. 13
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