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Getting Help

Correcting Poor Print Quality

Poor print quality is most frequently caused by one of the following:

•

First, make sure you are using DYMO-branded labels. Do not use third-party labels because the

thermal coating on other labels has a different sensitivity than DYMO-branded labels. Also, the

perforated holes between the labels made by other manufacturers are frequently not detectable by

LabelWriter printers.

If the print quality becomes faint, small dots of white appear scattered through the printed

characters, or light and dark patches of printing appear, you are probably using a faulty roll of

labels. Try using a different roll from a fresh box. If the second roll prints correctly, the problem is

with the first roll of labels.

Another possibility is that the LabelWriter print head needs cleaning. Every LabelWriter printer

comes with a cleaning card. See "Caring for Your Printer" on page 7 for information about the

LabelWriter cleaning card.

If your labels do not feed correctly, check the following:

•

If your printer does not print or stops printing while in use, follow the steps below to track down the

problem.

An old roll of labels

Labels made by a manufacturer other than DYMO

Labels where the thermal coating has been compromised

A dirty print head

Make sure your labels are loaded properly and that the left edge of the label is aligned with the

left edge of the label feed slot. See "Loading Labels" on page 3.

Make sure you are using DYMO-branded labels. The perforated holes between the labels made

by other manufacturers are frequently not detectable by DYMO printers. When the

perforations are not detected, the labels will not feed correctly. Using third-party labels may

also void your warranty.

Make sure the printer is still getting power and that the power cable has not been disconnected.

If the status light on the front of the printer is not lit, check to make sure the power cable is

plugged in, and that your power strip is working.

To make sure the problem is not with the outlet or power strip, try plugging something else into

the wall outlet and power strip.

Confirm that the printer is feeding labels properly by pushing the form feed button while the

printer is on.

If the labels are jammed, the status light will blink. Refer to "Clearing Label Jams" on page 9.

Make sure that your USB cable has not come loose from the back of your printer or from

your computer.

Refer to the installation instructions in the Quick Start Guide to make sure the cable is

connected properly.