ページを印刷する
13. Hiboy App
1. Scan the QR code to download Hiboy App.
Before using the App, you need to click on register to follow
registeration process on the App, if you meet with any
problems during registration, please refers to the "Question and
Answer" to find the answer, you can also contact us for
support.
2. Turn on the Scooter.
3. Select the device to connect.
4. After connecting with the scooter, you can use the App to control the scooter, such as change the Speed mode, Speed unit,
lock / unlock the scooter, turn on / off the lights...etc.
Have fun with Hiboy electric scooter.
20
14. Question & Answer
1. Is there any necessary information need to be included before contacting with Hiboy Support Team?
A: Yes, if you need any support from Hiboy, please contact us at [email protected], and please always include your order number, correct model No., descriptions of the
problem, pictures, and videos that can show details about the issue in the email, thanks.
2. My scooter can't be turned on, what can I do?
A: First please make sure you are not turning on the scooter during charging, because for safety consideration, we have set the scooter can't be turned on during charging. Second
please make sure the scooter has been charged for a while to have enough battery to support it can be turned on, otherwise please contact us at [email protected] for further
support.
3. I can't charge my scooter, what's the problem?
A: Please note if the scooter is charging, then the led on the charger will show red color, if the scooter is fully charged, then the led on the charger will show green color.
So please help to verify if the charger is defective first: Plug the charger into the socket but not connecting to scooter, if the charger led is NOT on or it is NOT green color, then it
means the charger is defective.
If the charger is not defective, please contact us at [email protected] for further support.
4. When I tried to log in the App, it shows the user doesn't exist, how can I solve it?
A: Please click on the "register" and use your email to register for the App first, and then your email can be used as an account for the App.
5. Why I can't receive the verification code when registering the App?
A: The code will be sent to your email, please also check the spam box in your email to get the code.
6. I can't register the App successfully, what can I do?
A: Please send the email you used for App registration, your mobile version (iPhone or Android) and the screenshot where you met problem during registration to
[email protected], we will check and help out.
7. I forgot the password for the App, can I reset it?
A: Yes, please click "Forgot password" to reset your password.
8. It shows "The device is activated, please reset the device before proceeding", what I can do?
A: Please note one scooter can only be connected to one App account, this means the scooter is connected by others (maybe your friend), please ask he/she to unbind or delete
the device on his/her App account, then you can connect with it.
9. What if the E-Scooter arrived missing accessory or broken part?
A: Please take a photo and send to Hiboy Support Team's email: [email protected], Hiboy Support Team will reply you soon and send correct accessory or part replacement.
10. How to attach the seat?
A: Please refer to the assembly steps in this manual, and you can also search for "how to assemble Hiboy seat" on Google, and then you can find some Youtube tutorial videos.
11. Is that possible to replace some components for example the rear fender?
A: Yes, please take a photo and send to Hiboy Support Team's email: [email protected], Hiboy Support Team will reply you soon.
21