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Troubleshooting

PROBLEM

Fireplace doesn't work.

Flame is not moving.

Dim or poorly visible flame

or crystals aren't glowing.

Flame sputters.

Remote control does not

work.

Circuit breaker trips or fuse

blows when the unit is on.

Heater does not provide

heat when turned on.

Appliance turns off and will

not turn on.

Review & Warranty Extension

ActiveFlame

Extend Your Warranty By Leaving A Review

We want your opinion about your purchase...and we want you to tell everyone about it!

Just leave a review for the product on the retailers website where you made your purchase, or

at www.jrhome.com, and fill in the online warranty at https://www.jrhome.com/

warranty-registration to receive a complimentary extra year of warranty protection.

POSSIBLE CAUSE

Fireplace inner components are overheating or the

home circuit breaker has tripped.

Wiring may be loose or the flame motor may be

defective

LED lights are burnt out or the wiring is loose.

Flame motor is defective.

Low battery. Master switch is in "OFF" position.

Improper circuit current rating.

Thermal switch has been tripped. Circuit breaker

has been tripped.

Demo switch has been activated

Appliance has overheated and its safety device has

caused the thermal switch to disconnect.

House circuit breaker has tripped

TM/MC

www.jrhome.com

Please contact [email protected] or 1-800-561-5550 for further assistance.

Reset switch by turning master switch off and

waiting for 5mins, then turning it back on.

Call customer service for instructions.

Change the battery for remote control. Check to

make sure the master switch is turned on.

Turn off electrical equipment sharing the circuit.

Call customer service for instructions.

Turn the unit off and unplug the unit for 5mins. Plug

back in and turn on the unit.

Turn off circuit breaker that supplies electricity to

the unit, wait 5 minutes, then flip circuit breaker

back on

Turn off Demo switch

Unplug the appliance, allow to cool for 15mins, then

plug back in.

Reset the house circuit breaker.

TM/MC

#ActiveFlame #jrhome

CORRECTIVE ACTION

TM/MC

JRHOME.COM