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Q2. Cannot connect to Internet or cannot browse?

•

If the DSL light is off

This means the broadband service may not have been activated on your telephone line. Make

sure that the modem has been connected correctly. If it has, contact your ISP to conﬁrm that the

broadband service has been provisioned.

•

If the PPP light is off

This means the modem is unable to go online because your ISP username or password you entered in

step 8 is incorrect, or the Internet account has not been activated. Check that you have entered your

ISP username and password in the exact format as speciﬁed by your ISP. Repeat step 8 if necessary.

Should this problem persist, conﬁrm that the ISP account, username and password are correct.

Help

If you were able to enter your ISP provided username and password but still did not connect, please

check the status light on the modem. If the DSL light is on but the PPP light is not, contact your ISP.

If you were unable to progress your installation to the step where you enter your Broadband username

and password, contact Dynalink on TollFree 0800 653 962 (Monday to Friday 8.30am - 7.30pm)

and log a request for telephone support (please make sure you provide your full telephone number

including area code or mobile number). When you call our Toll Free 0800 653 962, press one to go to

self-help and our auto IVR will help you to connect step by step. Its 24 X 7 X 365