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Troubleshooting

Q1. Cannot open the Router control panel from my browser.

Check that the Router's LAN (or USB) light is on. If not, check your Ethernet

(or USB) cable. If you connect via Ethernet, check that the Ethernet cable we

supplied is plugged directly into a stand-alone computer OR the uplink port

of network hub. Should the cable be plugged into any other port on a hub,

a crossover (or uplink) cable must be used. A crossover cable is not provided

with the Router.

If you assign IP addresses manually, check that every IP on the LAN is unique.

The Router's private IP is 192.168.1.1 by default. You must use this address,

or the address you have changed it to, in order to access the Router's control

panel.

If your computer obtains an IP address from the Router, follow this procedure

to make sure your computer's IP address is renewed:

Windows 95/98/ME:

1. Go to Start - Run. Type winipcfg in the dialog box and click OK.

2. When the IP configuration screen appears, click Release and then Renew.

Windows NT4/2000/XP:

1. Go to Start - Run. Type cmd in the dialog box and click OK.

2. At the command prompt type ipconfig to display IP information from DHCP

3. Type ipconfig /release and then type ipconfig /renew.

Perform a PING test. Go to Start–Programs–MS DOS or Command Prompt

(In WinXP/2000/NT4 click Start-Run. Enter cmd then OK). Type ping

192.168.1.1 then press Enter.

Pinging 192.168.1.1 with 32 bytes of data:

Reply from 192.168.1.1: bytes=32 time=4ms TTL=30

...

If you see a similar response, the Router is communicating with the network

correctly and the problem lies elsewhere. If the result is Request timed out

or a similar failure, there is a TCP/IP networking problem. Check the LAN

cable type is correct (as in step 1 above) and firmly plugged in. To check a

computer's network settings see Step 2 (Section 4 – Configure your computer).

Disable any personal firewall or virus checking software temporarily. If you

are using Internet Explorer, go to Tools–Internet options-Security. Reset the

security level of all 4 icons to default. You can revert to your customised

settings after configuring the Router.

server.