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Customer Service

Warranty

We will repair or exchange your purifier at no cost if it malfunctions within 1 year of purchase.

After 1 year, the cost of repair or exchange will be based on the actual cost of parts and labor.

Please contact our customer support via email

for further assistance.

Disclaimer

The following situations shall not provide free repair, exchange or return service even within the 1

year warranty period:

1.Malfunction or damage caused by natural disaster or abnormal voltage, public disaster or

chemical corrosion.

2.Malfunction or damage caused by opening the air purifier without turning the power off.

3.Damage to the inner walls or air inlets of the purifier due to lack of proper cleaning.

4.Repair, modification or disassembly by unauthorized agents.

5.Malfunction or damage caused by use, maintenance and storage without following the requires of

instruction manual.

6. Other malfunctions or damages caused by user error.