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TROUBLESHOOTING GUIDE

The topics covered in the following table do not always indicate a faulty cooker. Please examine the cooker carefully. If

you should have any further inquiries about the cooker, need technical assistance, or require product return information,

contact the Customer Care Team at: 800-562-0738.

Problem

Smell and minimal smoke on initial use

Packing material still present in cooker base

Once the Smart Program has started, it cannot be

Unable to change Smart Program during cooking

switched to another program

Lid – The air fry lid is not in placed or open

Error Code on Screen

Possible Reason

Possible Solution

Ensure all packing material has been removed from in

and around the cooker

Press Cancel to stop the Smart program, then select

a new cooking program

Close the air fry lid again.

If the error code remains, contact the Customer Care

Team

PRODUCT WARRANTY

This warranty applies to products sold by Galanz Americas in the

U.S. This warranty is in lieu of any other warranty and expressly

applies to the individual product only.

Galanz product is warrantied for one year following purchase for

defects in material and workmanship. Please save your receipt

as proof of purchase is required to make a warranty

claim. During this warranty period, we will provide the replacement

cost of this product, a replacement or the equivalent,or repair per

our discretion.

The warranty cannot be transferred through resale, including the

resale through a 3rd party unauthorized retailer and is only

bestowed upon the original consumer purchaser upon purchase

from an authorized retailer.



This warranty does not cover and excludes damage or

defects caused by:

Consumer misuse

Abuse

Neglect including the failure to clean and/or provide adequate

regular maintenance as outlined in the user manual

Commercial use

Subjecting the product to any voltage outside the specified

range

Loss of parts

The affixing of any attachments not provided with the product

Accident, or

Use in a manner not intended and outlined in the user manual.

Any subsequent damages caused by the above listed exclusions

will not be covered and any claims determined to meet the

above exclusions will be denied. All liability is limited to the

purchase price and does not include any:

Retail offered extended warranties

Tax

Other charges(including postage to send required materials)

Incidental and/or consequential damages associated with the

product in question.

Every implied warranty, including any statutory warranty of

merchantability or fitness for a particular purpose is disclaimed

except to the extent prohibited by law, in which case such warranty

is limited to the duration of this written warranty. This warranty

gives you specific legal rights. You may have other legal rights that

vary depending on where you live. Some states do not allow

limitations on implied warranties or special, incidental, or conse-

quential damaged, so the above limitations may not apply to you.

If you have a claim under this warranty, please call our Customer

Service number: 1-800-562-0738.

For faster service, please have the model number, serial number,

and receipt ready for the operator to assist you.