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12. Troubleshooting

NOTICE: No matter what, make sure the EVO battery is fully charged. Many wireless system

problems may be traced to low batteries.

Symptom

No sound

Audio interference

Distortion

Diminished performance

Your EVO True Wireless Fitness System is covered for one year against defects in materials and

workmanship. In the event of such defects, Galaxy Audio will repair our product free of charge unless

otherwise speciﬁed in detail, or replace with a new product of equal or greater value. This warranty

excludes defects due to normal wear, shipping damages or failure to use products according to instructions

for proper use. Failure or damage due to abuse or misuse is speciﬁcally the responsibility of the user and

cannot be covered by warranty. This warranty is void in the event of unauthorized repairs or modiﬁcations

not made by Galaxy Audio. Any attempt to open or service any component of your wireless system will

void this warranty. If you have any questions, please call us at 1-316-263-2852 or contact support at:

https://www.galaxyaudio.com/support

Possible Solution

Be certain that the receiver is connected to power and both receiver and

transmitter are ON.

Be certain that both receiver and transmitter are set to the same

frequency.

Re-check all connections and levels on your PA system.

Be certain that the transmitter is not out of range, or squelch is set too

high.

If using two or more systems, be sure all systems are operating on

diﬀerent frequencies, at least two channels apart.

Re-check your operating frequency by completing the Auto-scan process

described in section 7.4.2.

Note that interference can come from a variety of sources. If interference

is experienced on multiple channels, the source is likely nearby (other

electronic systems in the same building).

Note that some cell phone signals are known to interfere with audio

systems, regardless of operating frequency.

Check the receiver's volume control – if it is too high, it may overload

your mixer's input.

Back your microphone element away from the mouth. Below the lips or

to the side of the mouth are recommended positions.

Check to be sure the distortion is not from your other audio equipment.

Be certain the battery is fully charged.

Be certain antennas are properly placed (see image in Section 8.1).