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V. TROUBLESHOOTING

If your Blink® is not running properly, stop using it immediately. In most cases, turning

problems or restarting the Blink® doesn't resolve the issue, refer to the following chart

for common troubleshooting methods. If the problem still exists, please stop using the

Blink® and contact ACTON.

Symptom

Won't turn on

Won't go

Won't charge

Range too low

vibration and noises

VI. WARRANTY & DISCLAIMER

Return Policy

We gladly accept returns of unused product in original package within 7 days from your

purchase date with full refund to the original payment method. Products must be in store

bought condition with packaging in new, sellable form to be returned or exchanged.

Copy of receipt from ACTON online store is required. ACTON product purchased through

one of our authorized resellers are subject to the reseller's policies.

Warranty

This warranty is non-transferrable, and applies only to the original purchaser of ACTON

roducts. Your ACTON product has limited coverage for 6-months from the date of

purchase by the original purchaser from the ACTON online store or authorized resellers

ONLY. A copy of the receipt from the ACTON online store or ACTON authorized reseller

must be provided.

ACTON provides 90 days from date of purchase or 200 miles (whichever comes ﬁrst)

manufacturer warranty for any manufacturing defects or workmanship. Please reach out

to [email protected] with a copy of the receipt. Mileage can be retrieved via the

ACTON APP, under your proﬁle page. ACTON will cover shipping cost both ways under

this warranty category; repairs or replacement—to be determined by ACTON—will be free

of charge.

From 91 days to 6 months or 201 to 400 miles, ACTON warrants the motors free from any

manufacturing defects. The end-user is responsible for shipping costs of the defective

product sent to ACTON; ACTON will be responsible for repairs or replacement, as well as

shipping back to the end-user.

Probable Cause

Low Battery

Bluetooth not connected

Skateboard/remote in sleep

mode

Charger not connected

Battery depleted

Exceed the weight limit

Battery health dropped

Belt is loose

Wheel/Bearing has worn down

Solution

Charge battery for at least 1 hour

Restart the remote and skate-

board

Shutdown both for 10 seconds

then turn on again

Make sure you're using the correct

charger and that it is properly

connected to an outlet

If battery has not been charged

for more than one month, it may

require an extra hour before it

takes a charge

Blink is designed for a person who

weighs up to 220lbs

May need to replace the battery

pack

Change belt

Change wheel/bearing