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d. Problem: Scanned data is incorrectly displayed on the host.
Possible Cause
Scanner is not
programmed to work
with the host.
14. Product Support
Website Support:
We have listed most of our FAQ (Frequency Asked Questions) at
http://www.adesso.com/faqs.asp
If it does not help you to resolve your product issues, you may also contact Adesso
Technical Support by email or telephone support during 9:00AM to 6:00PM PST from
Monday through Friday.
Email Support:
Email your request to
•
Your Name & Contact email address & telephone number
•
Model number & Serial number of your Adesso product
•
Operating System
•
Description of how you installed and set up your Adesso product
•
Description of your technical difficulty
Phone Support:
Before you call us for Tech-Support, please provide below information:
•
Your Name & Contact telephone number
•
Model number & Serial number of your Adesso product
•
Operating System
•
Description of how you installed and set up your Adesso product
•
Description of your technical difficulty
Possible Solution
Be sure proper host type is selected.
For RS-232, ensure the scanner's communication
parameters match the host's settings.
For keyboard emulation configuration, ensure the
system is programmed for the correct keyboard type,
and that the CAPS LOCK key is off.
Be sure editing options (e.g. UPC-E to UPC-A
Conversion) are properly programmed.
(800) 467-1195
and include the following information: