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If you

experience

Burners will

If this is the first time the cooktop is being used, turn on any one of the burner knobs to release air from the gas lines.

not operate

Be sure the control knob is pushed in before turning to a setting.

A burner port (hole) may be clogged or the igniter may need cleaning. Refer to "Cleaning the Burners: Tips" in the "Key Usage

Tips" section.

Check that the burner base and caps are positioned correctly. Refer to "Placement of Burner Heads and Caps" in the "Key

UsageTips" section.

Burner flames

Compare the flame to the illustrations below. If the flames look like A, call for

are uneven,

service. Normal flames look like B or C. If LP (propane) gas is being used, the

yellow and/or

cooktop may have been converted improperly. Contact a service technician or

noisy

refer to the "Assistance or Service" section in the Use and Care Guide.

A burner port (hole) may be clogged. Refer to "Cleaning the Burners: Tips" in

the "Key Usage Tips" section.

Check to be sure the burner caps are positioned correctly. Refer to "Placement

of Burner Heads and Caps" in the "Key Usage Tips" section.

When a knob

Sparking/clicking of all the burners is normal operation. A burner will light only if the knob is pushed in and turned to the

is pushed, all

position.

burners spark

Burner is

If the burner is wet or dirty, clean and/or let the burner dry.

making a

popping noise

Excessive

Be sure the cookware is approximately the same size as the cooking area and surface burner.

heat around

Cookware should not extend more than ½" (13 mm) outside the cooking area.

the cookware

Adjust the flame so that it does not wrap around the cookware.

on cooktop

Cooking

Check the following:

results are not

Be sure the proper cookware is being used. Refer to the "Cooking with Your Cooktop" section.

what expected

Check the heat level. Refer to "Excessive heat around the cookware on cooktop."

Check the level of the cooktop. Refer to the Installation Instructions.

Flame too

Ensure the cooktop gas supply is correct (LP or Natural gas). These cooktops come from the factory set for Natural gas.

High or too

Refer to the Installation Instructions to verify that the pressure regulator is installed correctly and the line pressure and the gas

Low

line pressure is correct.